Unlocking the potential of secure transactions has never been more effortless than with Payment Cloud. Similar to Easy Pay Direct, Payment Cloud specializes in assisting businesses with higher risks, providing versatile payment solutions for both in-person and online transactions. According to raving PaymentCloud reviews, their Payment Cloud customer service sets a benchmark for responsiveness.
However, they need to show the prices online, especially for businesses with more risks. If you have a store or sell things online without many risks, it might be about $10 per month. But if your business leans toward the riskier side, be prepared to invest between $25 to $45 monthly.
What is a Payment Cloud?
It is a famous payment industry. PaymentCloud Inc. is a company that helps all kinds of businesses like Priority payment systems. Whether they’re low, medium, or high-risk, Its CEO is Shawn Silver Payment Cloud. Most of the businesses they work with are in the United States. The company has fair prices and contracts but with few extra fees.
Products & Services
Like many other companies that help businesses with more risks, PaymentCloud doesn’t handle payments directly. Instead, it works with different banks and processors to better your chances of getting approved. PaymentCloud is also officially registered with banks like BMO Harris Bank and Merrick Bank. They also team up with processors like EMS, EVO Payments, and others.
Some of the other things PaymentCloud offers:
PaymentCloud offers different ways to accept credit card payments.
Credit Card Terminals:
- You get a free terminal per merchant account, supporting EMV and contactless payments.
- Major brands like Verifone, Ingenico, Dejavoo, Poynt, PAX, and Clover are available.
- No equipment leasing; it’s recommended to buy outright.
Point of Sale (POS) Systems:
- Options include devices like the Clover Station Duo, tablet-based systems, and registers.
Mobile Payments:
- Various mobile hardware options support iOS and Android.
- Includes Bluetooth and audio-jack readers for EMV and contactless payments.
- Consult a sales representative for specific information.
For Card-Not-Present transactions, PaymentCloud offers the following options:
Payment Gateway:
- Authorize.Net is recommended by PaymentCloud, with USAePay as an alternative.
- Supports other providers or your current gateway.
- Authorize.Net includes customization tools; gateway setup is free, but there might be a monthly fee.
Virtual Terminal:
- Handy for mail and phone orders.
- Allows manual transactions and email invoicing.
- Can process in-person transactions with an optional card reader.
- Included with your chosen PaymentCloud gateway.
Shopping Cart Integration:
Seamless integration with popular eCommerce sites, including Shopify. Let’s not forget payment cloud woo commerce.
eCheck & ACH Processing:
- Enables direct debit payments on your website.
- Setup for ACH and eCheck available, especially for high-risk merchants.
Payment cloud Fees, Rates & Pricing
Payment cloud pricing is not shown on its website, which is normal for companies dealing with high-risk businesses. But the costs can be different for each business and depend on things like the type of business you have, your sales history, and your credit.
While PaymentCloud doesn’t reveal exact rates, they provide both tiered and interchange-plus pricing models. Most businesses think this model saves money in the long run. It also gives a clearer picture of what your provider charges you beyond the standard interchange costs in credit or debit card transactions.
With PaymentCloud, you can discuss and agree on the rates and fees. We’ve gathered some sample prices to give you an idea, but remember, these are just average numbers. Also, know that interchange-plus rates are what you pay for each transaction on top of the basic cost.
For Higher-Risk Businesses:
Expect a higher and more variable processing rate with PaymentCloud. Because as the risk increases, you may be placed on a tiered plan. However, interchange-plus pricing is still an option. Additionally, there’s a monthly minimum charge of around $25 and a strict processing limit. A rolling reserve account is established with the acquiring bank for risk management. Notably, there are no additional fees like PCI compliance or application fees. PaymentCloud doesn’t charge an application fee for high-risk accounts despite the more extensive underwriting process.
Sales & Advertising Transparency
Your initial experience with PaymentCloud will likely be through its well-designed and user-friendly website. However, specific pricing details are not disclosed on the site.
While you won’t find exact pricing, the website provides more information on credit card processing and establishing a merchant account. It also offers detailed explanations about accepted industries and why certain businesses are labeled as high-risk. PaymentCloud’s presence on social media has been gradually growing, too.
Similar to many other merchant service providers, PaymentCloud heavily depends on independent sales agents.
Independent agents in the processing industry are often famous for utilizing high-pressure sales tactics. And they are also deceptive about contract terms and fees. However, as of now, there are no discernible patterns of complaints about PaymentCloud’s sales practices in online reviews from users. This suggests that PaymentCloud has effective oversight and monitoring of its independent agents.
Contract Length & Early Termination Fee
For high-risk merchants with PaymentCloud:
- The standard contract term is two years
- Some high-risk merchants may be eligible for month-to-month plans with specific processors in PaymentCloud’s network.
- There’s a possibility to negotiate or waive the early termination fee (ETF), but understand the conditions, as it may involve trade-offs.
- If the ETF remains, follow the provided instructions precisely after closing your account to avoid penalties upon cancellation.
| Customer Services & Technical Support | |
|---|---|
| Phone Support | Available |
| Email Support | Available |
| Support Tickets | Available |
| Live Chat | No |
| Dedicated Support Representative | Available |
| Knowledge Base or Help Center | No |
| Videos & Tutorials | No |
| Company Blog | Available |
| Social Media | Available |
PaymentCloud Merchant Services Reviews & Complaints
The company has faced eleven complaints, with seven emerging in the past twelve months. However, many of these complaints wrongly claim that PaymentCloud is holding funds from transactions. Despite the company’s sincere attempts to address these issues, resolutions have been challenging. It is due to the refusal of some merchants to recognize that PaymentCloud doesn’t control this situation.
Positive Payment Cloud Reviews
The company has received many positive reviews from its users and merchant reviewing sites.
While it’s clear that PaymentCloud actively asks merchants for feedback, the comments we get are always well-written and show that people have thought about what they’re saying. On Trustpilot, PaymentCloud boasts an average rating of 4.4 out of 5 stars from 486 reviews despite a notable presence of low ratings. It’s noteworthy that a substantial 82% of responding merchants have awarded the company a 5-star rating.
Final Verdict
PaymentCloud is a good choice for your high-risk business. It offers reliable service at a fair price, and customers like it. Dharma Merchant Services and Stripe also recommend it. PaymentCloud stands out for its hands-on support for merchants. That helps them get started and offers guidance along the way.PaymentCloud gets a good overall score of 4.5 out of 5 stars. But, we think it would be better if they were clearer about their prices for low-risk merchants. Also, it would be helpful if they had more information and explanations on their website.
Common Questions About PaymentCloud
Q1: What processor does PaymentCloud use?
As we have already mentioned above, PaymentCloud doesn’t handle payments directly like Jetpay. Instead, it works with different banks and processors to better your chances of getting approved and keeping your account steady.
Q2: What is the average % rate charged by paymentcloud?
PaymentCloud doesn’t reveal exact rates; they provide both tiered and interchange-plus pricing models. However, we have listed some expected % rates.
Q3: Businesses with lower risk
Card-Present (In-Person Retail & Restaurant):
- Pay a basic rate plus 0.05% to 0.30% and an extra $0.08 to $0.10 per transaction.
- Monthly Fee: $15.00
- No Gateway Fee
Card-Not-Present (eCommerce & MOTO):
- Pay a basic rate plus 0.10% to 0.50%, and an extra $0.15 to $0.25 per transaction.
- Monthly Fee: $15.00
- Gateway Fee: Variable
Q4: Does PaymentCloud integrate with Shopify?
Payment Cloud works smoothly with Shopify, which allows online sellers to use Shopify’s shopping cart and PaymentCloud’s payment services together. Even high-risk businesses can benefit as long as they follow the rules set by Shopify.
Q5: What payment model is generally used by cloud computing providers?
Cloud computing services commonly utilize a pay-as-you-go or subscription-based payment system. These models enable users to pay for the specific computing resources and services they use. Because they eliminate the need for substantial upfront investments in hardware and infrastructure.
Q6: Is PaymentCloud free?
PaymentCloud is not a service that processes credit cards for free. But here’s the good part – there are no charges for applying or setting up your account. Once your account is all set, you can use the payment cloud login.
And check the rates. Then, you’ll pay depending on the terms you agree upon in your merchant agreement.
Featured Image by: paymentcloudinc.com